Shipping policy


Shipping Policy – White Ratel Shop

Thank you for shopping with White Ratel Shop. We are committed to delivering your orders safely and as quickly as possible.

Processing Time

  • Orders are usually processed within 1–3 business days
  • Orders placed on weekends or holidays may be processed on the next business day
  • Processing times may be slightly delayed during high-demand periods

Shipping Time

Estimated delivery times may vary depending on your location:

  • Local Deliveries: 3–7 business days
  • International Deliveries: 7–21 business days

Please note that shipping times are estimates and may vary due to customs, weather conditions, or courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Customer location
  • Product weight
  • Shipping method selected

Special promotions such as Free Shipping may be offered on selected products or qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Customers can use the tracking number to monitor delivery updates.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

White Ratel Shop is not responsible for:

  • Orders shipped to incorrect addresses provided by customers
  • Lost packages caused by incorrect delivery information

Please double-check your shipping address before placing an order.

Delayed or Lost Packages

While we work with trusted shipping providers, delivery delays may occasionally happen.

If your package is delayed or lost:

  • Contact our support team
  • We will assist in tracking and resolving the issue as quickly as possible

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours after delivery
  • Provide clear photos of the damaged item and packaging

We will review the issue and provide a suitable solution.

Customs & Import Taxes

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Additional shipping fees required by their country

These charges are determined by local customs authorities and are not controlled by White Ratel Shop.

Contact Support

For shipping questions or delivery assistance, customers can contact White Ratel Shop through the store contact page or support email.

White Ratel Shop

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